Genpact: Enterprise Website Management & 2 Major Redesigns

At a Glance

6+ years - continuous retainer relationship building trust through consistent delivery
2 major redesigns - full website redesigns delivered within tight 6-week windows
Up to 10 developers - coordinated during high-intensity redesign sprints
3 developers - managed ongoing for improvements and maintenance
Lead Web Engineer - plus Client Manager and Engineering Manager roles
Enterprise integrations - Marketo, Salesforce, Taleo, and OneTrust for a global professional services firm

Six years of continuous partnership with Genpact, a global professional services firm delivering digital transformation, taught me how enterprise website operations work at scale. Starting as Lead Web Engineer and growing into Client Manager and Engineering Manager, I owned both the technical implementation and the client relationship, coordinating teams of up to 10 developers while maintaining the stability and performance that enterprise clients require.

This wasn’t a project with a start and end date. It was an evolving relationship where scope expanded based on proven delivery: from routine improvements to complete redesigns, from simple content updates to complex CRM and jobs board integrations.

Project Timeline

Redesign #2 (2023)

Role: Technical Project Lead & Fullstack Developer

The second major redesign was the larger and more complex undertaking. I coordinated a 10-developer team to deliver a complete visual and functional overhaul within a 6-week window. This timeline required precise planning, clear task delegation, and daily coordination.

What I delivered:

Orchestrated parallel workstreams across frontend, backend, and integration teams
Managed dependencies between content migration, design implementation, and CMS updates
Ensured zero downtime during deployment to production
Maintained existing integrations (Marketo, Salesforce, Taleo) throughout the transition

Redesign #1 (2020)

Role: Technical Project Lead & Fullstack Developer

The first redesign established the patterns we would refine over the following years. I led a 3-developer team through the full website rebuild, balancing speed with quality.

What I delivered:

Full visual refresh with modern design system implementation
Content architecture redesign for improved user navigation
Performance optimizations that improved page load times
Maintained all existing integrations during migration

Ongoing Improvements & Maintenance (2018-2025)

Role: Lead Web Engineer, Client Manager & Engineering Manager

Between redesigns, I managed the continuous evolution of the website: new features, content improvements, integration updates, and security maintenance.

Ongoing responsibilities:

Weekly client communication and priority alignment
Sprint planning and developer task allocation
Code review and quality assurance for all deployments
Performance monitoring and proactive optimization

Removing Workflow Friction Through Intelligent Systems

Marketing & Lead Capture:

Integrated Marketo for automated lead capture and nurturing workflows
Built flexible marketing content components enabling non-technical content updates
Implemented lead routing automation connecting website forms to Salesforce

Recruitment & Jobs Board:

Integrated Taleo jobs board for global recruitment visibility
Built custom job listing components with filtering and search capabilities
Ensured job data synchronization between Taleo and website display

Enterprise Compliance & Security:

Implemented OneTrust for cookie consent and privacy compliance (GDPR, CCPA)
Maintained security patches and updates across 6+ years of operation
Managed AWS S3 file storage with appropriate access controls

Content Management & Publishing:

Built flexible content management architecture for diverse content types
Designed marketing component library for rapid page creation
Implemented content workflows supporting multiple contributor roles

Performance & Reliability:

Configured Imgix for optimized image delivery and CDN performance
Set up Cloudflare for caching, security, and performance optimization
Established deployment pipelines via DeployHQ for safe, repeatable releases

What Enterprise Partnerships Teach You

Six years with a single client reveals patterns that shorter projects never surface. You learn how decisions compound over time. Architectural choices that seem fine in year one become technical debt by year three. You develop intuition for what enterprise clients actually need: stability over novelty, predictable delivery over heroic effort, and communication that respects their time.

This experience now informs how I approach every client relationship. The systems thinking, the proactive communication, and the reliability mindset are habits forged through years of consistent delivery, not theoretical frameworks learned from books.

Interested in Similar Work?

If you're looking for similar solutions or want to discuss your project, I'd be happy to help.

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